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FAQ – Wildngentle

FAQ

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We offer FREE trackable international shipping.

Standard Shipping Times:
US and Canada: 5 – 16 days.

Australia and New Zealand: 7 – 19 days.

Europe: 9 – 17 days.

Latin America: 10 – 25 days.

Africa: 10 – 25 days.

Other countries: 14 – 30 days.

Busy Season: 20-40 Days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some

countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus,

Burma, Cote D’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea,

Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

-The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in

mind the transit time.

-Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent

customs clearance procedures, or any other unavoidable circumstances.

-Please note that import duties, and any other additional import charges and taxes are not included in the

item price or shipping charges. These charges are ultimately the buyer’s responsibility.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of

checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and

sending your orders to the post-office. After all these procedures, the tracking number will be provided to

you via email.

If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or

Sunday), your order will be shipped the following week.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local

currency means your home bank handles the currency conversion; they will convert the currency from USD

to Local currency for you.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to

warehouse locations and product availability, items may be shipped in separate shipments. You may receive

one item before the next. We do this so that you can get your items as fast as possible. In this case, you will

be provided with two or more tracking numbers.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or

Shipping Address information. Just feel free to contact us. We’re available 24/7 at support@KEZONO.com

Please note that any request received after 12 hours period will no longer be accepted because we process

orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were

able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already

being in production.

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